Frequently Asked Questions
Everything you need to know about shopping with Tibbs & Bones.
How long does shipping take?
We process orders within 1-2 business days. Domestic express shipping typically arrives in 1-3 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer returns for store credit within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items and intimates are final sale.
How do I know what size to order?
We stock various brands, so sizing can vary. Please refer to the specific size guide on each product page or contact our customer service team for detailed measurements.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific country and zone.
Can I change or cancel my order after it's placed?
Because we aim to get your order out as fast as possible, we can only make changes or cancellations if the order hasn't been processed by our warehouse. Please email us immediately with your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.